Help Center

Support &
Help Center.

Answers to common questions about cycle tracking, fertility, pregnancy mode, premium subscriptions, Daughter Care, privacy, and how to contact our care team.

Getting started

How do I create an account?

Open the app, tap Sign up, and choose between Email signup or Google Sign-in. You'll be asked for a few basics (date of birth, last period date) so Femcare can personalise predictions from day one. You can always update these later under Profile · Edit.

What does the home screen show me?

Your home screen surfaces:

  • Cycle calendar — colour-coded days (pink = period, green = fertile window, purple = ovulation).
  • Daily log card — quick tap to log mood, symptoms, flow, BBT, water, sleep.
  • Daughter Care — your daughter's wellness summary (if you have the add-on).
  • Ask a Doctor — shortcut to our curated doctor directory.
  • Wellness report — your latest AI-generated insights and downloadable PDF.
Do I need to log every day?

No — but logging consistently makes predictions much more accurate. Even logging just your period start and a couple of moods/symptoms per week dramatically improves Femcare's understanding of your cycle.

Cycle & fertility

How does Femcare predict my cycle?

Femcare uses the calendar method by default, learning from your last period start date and your average cycle length across the last 3 months. When you also log basal body temperature (BBT) and ovulation tests, predictions sharpen using a hybrid symptothermal model.

What is the fertile window?

The fertile window is typically 5 days before ovulation and 1 day after. This is when conception is most likely. Femcare highlights these days in green on your calendar and sends a reminder on the most fertile day.

How accurate is the ovulation prediction?

Standard predictions assume a 14-day luteal phase. For higher accuracy:

  • Track basal body temperature daily (Log tab)
  • Log cervical mucus observations
  • Log ovulation test results (LH surge)
  • Connect Apple Health or Health Connect (Premium)
I have irregular cycles — does Femcare still work for me?

Yes. Femcare detects irregularity and switches to a wider, probabilistic fertile window instead of a single ovulation day. If your cycle length varies more than 7 days month-to-month, we recommend logging BBT + ovulation tests for the most reliable predictions.

Can I use Femcare for contraception?
Important. Femcare is a wellness app, not a contraceptive device. Predictions can be wrong, especially for irregular cycles. Please talk to a qualified clinician before relying on cycle-tracking for contraception.

Pregnancy mode

How do I switch to Pregnancy Mode?

Open Profile · Your status, toggle on Pregnancy mode, and enter your last menstrual period (LMP) date. Femcare will calculate your estimated due date and switch the home screen to a week-by-week pregnancy view.

What features come with Pregnancy mode?
  • Week-by-week development updates for you and baby
  • Symptom & appointment tracker
  • Built-in contraction timer
  • Customisable Birth plan exportable as PDF
  • Kick counter and weight log
How do I switch back to cycle tracking after pregnancy?

Go to Profile · Your status and toggle Pregnancy mode off. You'll be asked to enter your first post-pregnancy period start date so cycle predictions reset cleanly.

Daughter Care

What is Daughter Care?

Daughter Care is a premium add-on that lets parents (and teens with privacy) track a daughter's wellness — age-based puberty awareness, period prep, teen FemCare, and adult-daughter fertility support. Profiles can stay private; parents see only what the teen chooses to share.

How do I add my daughter's profile?

You must be a Premium subscriber and have the Daughter Care add-on. Then:

  • Open Daughter Care from the home screen.
  • Tap Add in the top-right (or "Add your first profile" in the empty state).
  • Enter her name, date of birth, and choose a privacy mode.
Can my daughter use her own phone?

Yes — generate a 6-character pairing code from Daughter Care and ask her to enter it on her own device's Femcare app. She'll then have her own login with privacy-protected logging; you'll see only the data she chooses to share.

Daughter Care Yearly says it needs Premium Yearly?

That's correct — the yearly add-on only pairs with a Premium Yearly plan. If you're on Premium Monthly, either pick the Monthly Daughter Care add-on, or upgrade your main plan to Yearly first.

Ask a Doctor

Who are the doctors in the directory?

Doctors listed in Femcare are hand-picked women's-health specialists — gynaecologists, fertility experts, paediatricians, dermatologists, and endocrinologists. We verify their credentials before listing.

How do video consultations work?

Pick an available slot, confirm with one tap, and you'll receive a secure video link 15 minutes before the appointment. Notes the doctor writes during the consultation are saved into your profile, encrypted at rest.

Can I share my Femcare logs with my doctor?

Yes. From Wellness Reports (Premium), generate a doctor-ready PDF and email it to your clinician — or share it directly via the in-app secure messenger during a consultation.

AI Care Assistant

What can I ask the AI assistant?

Anything women's-health related — cycle questions, fertility tips, pregnancy concerns, PCOS, menopause, contraception, symptom interpretation. The assistant is trained on clinician-reviewed content and never replaces a doctor — it points you to one when needed.

Is the voice input private?

Yes. Voice is transcribed on-device when supported (iOS Speech, Android SpeechRecognizer) and only the resulting text is sent over an encrypted channel. We never store raw audio.

Is the AI a medical device?
No. The Femcare AI Assistant is for educational and wellness guidance only and should not be used to diagnose, treat, or prevent any disease. Always consult a qualified clinician for medical advice.

Premium & billing

What's included in Premium?
  • AI Care Assistant with voice input
  • Wearable Sync (Apple Health, Health Connect)
  • Advanced health trends & analytics
  • Doctor-ready PDF wellness reports
  • Personalised reminders & smart notifications
  • Doctor directory & in-app consultations
  • Ad-free experience
How much does Premium cost?
  • India: ₹299/month or ₹999/year (Save 72%)
  • Rest of world: $12.99/month or $24.99/year (Save 84%)
  • Daughter Care add-on: ₹99/$4.99 monthly · ₹699/$9.99 yearly

Prices may vary slightly by region/currency in your local app store.

How do I cancel my subscription?

You can self-cancel inside the app:

  • Open Profile · Subscription (or tap "Manage" on the home screen).
  • Tap Cancel subscription.
  • Choose Cancel now (immediate, prorated refund where applicable) or Cancel at period end (keep access until the renewal date).

If you subscribed via Apple App Store, you can also cancel from iPhone Settings → [Your Name] → Subscriptions. On Google Play: Play Store → Profile icon → Payments & subscriptions.

How do I restore purchases on a new phone?

Sign in with the same Apple ID / Google account used for the original purchase, then in the Femcare app go to Premium screen → Restore purchases. Your subscription will re-sync within a few seconds.

Can I get a refund?

Refunds are handled by the app store you purchased from:

  • Apple App Store: visit reportaproblem.apple.com within 90 days of purchase.
  • Google Play: open the Play Store → Account → Payment history → tap your purchase → Request refund (within 48 hours typically auto-approved).
  • Razorpay/Web purchases (India): email support@femcare.life within 7 days of payment. Refunds processed within 5–7 business days to the original payment method.
Can I upgrade from Monthly to Yearly?

Yes — from Premium screen, tap the Yearly plan and confirm. Your existing Monthly subscription is prorated and the difference is applied to the Yearly billing immediately.

I was charged but Premium isn't active?

Usually a payment confirmation race. Try:

  • Force-quit and reopen Femcare.
  • Pull-to-refresh the Premium screen.
  • Tap Restore purchases.

If it still doesn't unlock after 10 minutes, email support@femcare.life with your order/transaction ID and we'll fix it within 24 hours.

Privacy & data

Where is my data stored?

Your data is stored on secure servers with industry-standard encryption (TLS in transit, AES-256 at rest). For our full data practices and your rights, see our Privacy Policy.

How do I export my data?

Open Profile · Privacy & data → Export my data. We'll email you a downloadable JSON archive of every log entry, profile field, and report — usually within 24 hours.

How do I delete my account?

Open Profile · Privacy & data → Delete my account, confirm with your password, and we'll permanently erase every personal record within 30 days (some anonymous billing receipts are retained for tax compliance).

This is irreversible. Export your data first if you'd like a copy.
Do you share my health data with advertisers?

Never. We do not sell, rent, or share your personal health data with advertisers or data brokers. See our Privacy Policy for the full list of third parties we work with (payment processors and security infra only).

Troubleshooting

Reminders aren't arriving
  • iOS: Settings → Notifications → Femcare → enable Allow Notifications, Sounds, and Banners.
  • Android: Settings → Apps → Femcare → Notifications → enable. Also disable battery optimisation for Femcare.
  • In Femcare: Profile · Reminders & Notifications — verify reminders are toggled on and times are correct for your timezone.
I forgot my password

On the login screen, tap Forgot password, enter your email, and we'll send a reset link valid for 30 minutes. Check spam/promotions if you don't see it.

My calendar predictions look wrong

Try:

  • Check that your last period start date in Profile is correct.
  • Make sure average cycle length reflects your actual average.
  • Log at least 2 full cycles for predictions to stabilise.
  • If you recently came off hormonal contraception, expect 2–3 months of variable cycles.
Apple Health / Health Connect not syncing
  • iOS: Settings → Health → Data Access & Devices → Femcare → Turn On All. Then re-open Femcare and pull-to-refresh.
  • Android: Health Connect → Apps and permissions → Femcare → grant all read permissions.
  • In Femcare: Profile · Wearables → tap Re-sync now.
App is slow or crashing
  • Update to the latest version from the App Store / Play Store.
  • Restart your phone.
  • Free up at least 500 MB of storage.
  • Still slow? Email support@femcare.life with your device model and OS version — we'll investigate immediately.
I'm not getting verification emails

Check your spam, promotions, and "all mail" folders. If you still don't see it, request a new one from the login/signup screen, or contact support@femcare.life and we'll verify your account manually.

Still need help?

Our care team replies within 24 hours, Mon–Fri.

support@femcare.life · Mon–Fri, 9 AM – 6 PM IST